CANYFIX MOBILE REPAIR – TERMS & CONDITIONS

Mobile phones contain delicate electronic, mechanical and software components. Repairing or opening a phone can involve technical risks. Repairing one faulty component does not guarantee that every other component of the phone will function normally. Your phone may have existing, hidden or developing faults that cannot be identified before opening or testing the device.

During diagnosis or repair, previously hidden faults may become visible or the phone may reveal additional issues that were not reasonably detectable before repair. The final condition of the phone depends not only on the part being repaired but also on the condition of the motherboard, frame, battery, connectors, cables, previous repairs, liquid exposure, physical damage and other internal components.

Canyfix will make reasonable efforts to diagnose and repair the issue for which the device is submitted. However, repair of a particular component does not guarantee restoration of the entire device to factory-new condition. Older, physically damaged, liquid-damaged or previously repaired devices may carry higher repair risks. If additional faults are discovered during diagnosis or repair, Canyfix may inform you and provide an additional repair estimate where applicable.

Before submitting your device, you should inform Canyfix about any known: physical damage; liquid/water exposure; previous repair; motherboard repair; display replacement; battery replacement; charging issue; network issue; camera issue; speaker/microphone issue; Face ID/fingerprint issue; software issue; intermittent issue; battery swelling; overheating; previous third-party repair.

Failure to disclose previous damage or repair may make diagnosis more difficult. Canyfix may document the device using photographs, videos, IMEI/serial number and diagnostic records before repair.

Where your phone is operational, Canyfix may test relevant functions before repair, including where applicable: Display, Touch, Front camera, Rear camera, Flash/torch, Speaker, Earpiece, Microphone, Charging, Battery, Wi-Fi, Bluetooth, Mobile network, SIM, Vibration, Power button, Volume buttons, Proximity sensor, Ambient-light sensor, Fingerprint, Face ID/biometric functions, GPS, NFC, Wireless charging, and other device-specific functions.

Testing may not always be possible for every function.

If your phone is completely dead, does not turn on, has no display, is stuck in a boot loop, cannot be unlocked, has severe physical damage, has liquid damage or otherwise cannot be properly operated before repair, Canyfix may be unable to test all or some of its functions.

In such circumstances, Canyfix may not be able to confirm the pre-repair condition of: display; touch; camera; flash; speaker; earpiece; microphone; charging; battery; Wi-Fi; Bluetooth; network; SIM; GPS; NFC; vibration; buttons; proximity sensor; fingerprint; Face ID; storage; software; or other internal components.

If the phone becomes operational after repair, additional faults may become detectable. The discovery of such a fault after the phone becomes operational does not by itself establish that the fault was caused by Canyfix.

Physical damage includes, without limitation: cracked display; broken display; cracked back glass; broken back panel; bent frame; damaged housing; dents; impact damage; damaged camera glass; broken charging port; damaged buttons; exposed components; loose internal components; damaged flex cables; damaged connectors; motherboard damage caused by impact.

A physically damaged phone may contain hidden internal damage that cannot be identified without opening the device. When the phone is opened, additional faults may become visible, including damage to: motherboard; connectors; flex cables; cameras; sensors; display; charging components; antennas; battery; internal structural components.

Therefore, a physically damaged phone may develop or reveal additional issues during or after repair.

If your phone has previously been opened or repaired by another person/service provider, it may contain: non-original parts; incorrect parts; missing screws; incorrect screws; damaged connectors; torn flex cables; excessive adhesive; missing components; incorrect soldering; motherboard modifications; damaged components; improperly fitted parts.

Such conditions can affect the repair process and final result. Canyfix cannot assume responsibility for damage or defects originating from previous repairs, subject to applicable law.

Display replacement can involve replacing: complete display assembly; LCD; OLED; AMOLED; touch panel; display glass; display flex; display assembly with frame.

The performance and quality of the replacement display depend on the type of part selected. The replacement display may not perform exactly like the original factory display.

Where a genuine/original manufacturer part is specifically offered and purchased, the applicable part will be identified on the invoice/job card.

Even with an original part, the final fitting may depend upon the condition of your phone's: frame; housing; chassis; connectors; motherboard; previous repair; adhesive surfaces. A damaged or bent frame may prevent perfect fitting.

If you select a basic, economy or aftermarket display because of its lower price, you understand that its performance may differ from the original display.

Possible differences may include: brightness; colours; colour temperature; contrast; viewing angles; touch sensitivity; touch accuracy; refresh rate; response time; outdoor visibility; thickness; bezel size; glass quality; oleophobic coating; durability; power consumption; fitting; overall user experience. The customer accepts these differences when selecting the lower-priced display option.

Depending on the quality of the selected display, it may be possible for the display to experience: touch sensitivity changes; ghost touch; missed touch; brightness variation; colour variation; flickering; dead pixels; lines; black spots; display failure; edge touch issues; display lifting; adhesive failure; reduced durability.

Such possibilities may vary depending on the part, phone model and usage conditions.

Perfect fitting of a replacement display cannot always be guaranteed where the original phone has: bent frame; dented frame; cracked housing; previous impact; previous repair; damaged adhesive surface; structural deformation. Minor fitting differences may therefore occur.

A display may lift or separate after repair due to: impact; bending; pressure; heat; damaged frame; battery swelling; adhesive failure; liquid exposure; previous damage; third-party opening; manufacturing defect in the replacement component.

Where the device frame is damaged or deformed, the risk of fitting-related issues may be higher.

Where display glass separation, refurbishment or specialised display repair is performed, possible risks include: touch failure; display lines; dead pixels; black spots; colour changes; brightness changes; flickering; OLED damage; pressure marks; adhesive marks; display failure.

An already damaged display may contain internal damage that is not visible before repair.

For iPhones and other devices with software-linked or calibrated components, replacing the display may affect certain manufacturer-specific functions. Depending on the model and part used, possible differences may involve: True Tone; automatic brightness; proximity sensing; touch behaviour; display calibration; parts/service messages; other software-dependent features.

Non-genuine or aftermarket displays may not provide exactly the same performance or functionality as the original factory-installed display.

Face ID and other biometric systems may involve sensitive components and calibrated/paired hardware. Damage to: TrueDepth components; front camera components; infrared components; sensors; flex cables; motherboard; may cause Face ID or other biometric functions to stop working.

If Face ID was already damaged before repair, replacing another component may not restore Face ID. Physical damage, liquid damage and previous repair can also affect biometric functionality. Canyfix does not guarantee restoration of manufacturer-specific biometric functionality where the relevant hardware is damaged or calibration/pairing is not technically available.

Fingerprint functionality may depend upon the original paired sensor and motherboard. Possible issues include: fingerprint not working; intermittent fingerprint; damaged sensor; damaged flex; motherboard-related biometric failure.

Replacement of an unrelated component does not guarantee restoration of fingerprint functionality.

Battery replacement may involve removing adhesive and handling components located close to the battery. Possible risks include: battery percentage differences; battery-health reading differences; reduced capacity; faster battery drain; heating; unexpected shutdown; slow charging; charging compatibility issues; software warnings; battery swelling; battery failure.

Battery performance naturally changes with usage and time. No battery can be guaranteed to maintain a particular capacity indefinitely.

If the battery is swollen, punctured, leaking, overheating or otherwise physically damaged, Canyfix may recommend or require battery replacement before further repair.

For safety reasons, Canyfix may refuse or stop a repair if continuing would create an unreasonable risk.

Charging problems may originate from: charging port; charging flex; charging board; charging IC; motherboard; battery; software; cable/charger; internal connectors. Replacing the charging port may not solve a problem caused by the motherboard, charging IC or another component.

Possible issues after charging-port repair include: charging failure; slow charging; intermittent charging; fast charging failure; cable connection issues; data-transfer failure; accessory compatibility issues.

Some devices have the charging connector integrated into a flex/strip containing other components. Replacing the charging flex may involve components related to: microphone; antenna; buttons; sensors; vibration; other device functions.

The final result depends on the device design and condition.

Motherboard repair is a specialised repair and carries higher technical risk than ordinary part replacement. Motherboard repairs may include: IC replacement; component replacement; soldering; microsoldering; short-circuit repair; power circuit repair; charging IC repair; network/baseband-related repair; audio-related repair; storage-related repair; connector repair; line/track repair.

Possible outcomes include: successful repair; partial repair; intermittent operation; additional faults; temporary operation; inability to repair; complete failure; data becoming inaccessible; requirement for further repair.

Motherboard-related repairs carry a particular risk of data loss. Data may become inaccessible or lost due to: motherboard failure; storage failure; NAND/eMMC/UFS failure; CPU-related failure; power-management failure; liquid damage; short circuit; physical damage; corrosion; failed software recovery; failed restore; encryption/security mechanisms.

If your phone has motherboard damage, you should assume that your data may be at risk.

Liquid damage is unpredictable. Liquid exposure can damage: motherboard; battery; display; charging port; cameras; speakers; microphones; sensors; network components; Wi-Fi/Bluetooth components; storage; connectors; flex cables.

A phone may continue working immediately after liquid exposure and fail later.

Cleaning or repairing a water-damaged phone does not guarantee permanent recovery. Even after successful repair: corrosion may continue; hidden components may fail; existing damage may worsen; new symptoms may appear; network may stop working; Wi-Fi may stop working; camera may stop working; speaker/microphone may fail; charging may fail; motherboard may fail; data may become inaccessible.

A water-damaged phone may therefore experience future failure even after initially successful repair.

Once a phone has been opened for repair, its original factory water/dust resistance cannot automatically be assumed.

Unless Canyfix specifically provides a separate written water-resistance service/warranty, you should assume that the device may have reduced or lost its original water resistance after opening or repair.

Back-panel replacement may require: heat; adhesive removal; specialised tools; separation of glass/plastic; cleaning of adhesive. During this process, the original back panel may crack further or become unsuitable for reuse.

Some phone back panels contain: painted surfaces; coloured coatings; plastic finishes; glass coatings; decorative layers. Heat and repair processes may cause: colour fading; colour variation; discoloration; coating damage; marks; adhesive residue.

The customer understands that the original cosmetic finish may not always remain exactly the same after opening or back-panel work, especially where the device already has damage or ageing.

If the phone frame or housing is damaged, bent or deformed, replacement parts may not fit exactly like a factory-new device.

Possible issues include: gaps; uneven alignment; button stiffness; display fitting issues; back-panel fitting issues; camera alignment differences; reduced structural strength; cosmetic differences.

Camera functionality may depend on the camera module, motherboard, software and other components. Possible issues include: autofocus problems; image-quality differences; colour differences; stabilisation issues; focus problems; video issues; portrait-mode issues; low-light performance differences; camera failure.

If the motherboard or camera circuit is damaged, replacing the camera module may not solve the issue.

Camera-glass/lens replacement may involve working close to sensitive camera components. Possible risks include: dust; scratches; lens damage; focus issues; image-quality changes; camera damage; sealing limitations.

The customer should test all relevant cameras after repair.

Speaker performance may be affected by: speaker component; mesh; dust; liquid damage; motherboard/audio circuit; previous repair. Possible symptoms include: low volume; distortion; intermittent sound; no sound; reduced sound quality.

Replacing the speaker does not guarantee correction of motherboard-related audio faults.

The earpiece may be affected by: earpiece component; mesh; display assembly; flex; liquid damage; motherboard; previous repair. Possible issues include: low volume; distorted sound; intermittent sound; no sound.

Microphone functionality may depend on: microphone component; charging flex; microphone mesh; motherboard; software; liquid exposure. The microphone should be tested after repair where applicable.

Wi-Fi and Bluetooth may be affected by: motherboard damage; antenna damage; liquid damage; physical impact; connectors; software; previous repair.

Replacing another component does not automatically guarantee restoration of Wi-Fi or Bluetooth.

Network functionality may depend upon: motherboard; baseband; RF components; antenna; SIM reader; software; carrier/network; device configuration.

Possible issues include: no signal; weak signal; intermittent signal; SIM not detected; emergency calls only; 4G/5G failure; network registration problems.

Flash/torch functionality may depend upon: LED/flash component; camera; motherboard; power circuit; software. If motherboard-related damage exists, replacing another component may not restore the flash.

The proximity sensor may be affected by: display replacement; display fitting; sensor alignment; adhesive; dust; flex damage; physical damage; aftermarket components.

Possible symptoms include: screen staying on during calls; screen turning off unexpectedly; incorrect sensor behaviour.

The ambient-light sensor may be affected by: display replacement; sensor alignment; display assembly; flex; physical damage; aftermarket components.

Possible symptoms include: incorrect automatic brightness; slow brightness adjustment; brightness not adjusting correctly.

Vibration/haptic functionality may be affected by: vibration motor; haptic engine; flex; motherboard; physical impact; liquid damage; software.

Buttons such as: power; volume; mute/action; home; fingerprint; may be affected by: physical damage; frame damage; flex damage; motherboard; previous repair; incorrect fitting.

Possible symptoms include stiffness, looseness, intermittent operation or complete failure.

Software services may include: software troubleshooting; firmware installation; system restore; software update; reset; boot-related troubleshooting.

Software work may result in: deletion of local data; application logout; loss of locally stored information; account verification; activation requirements; software compatibility issues. You are responsible for backing up your data before software-related work.

You must have lawful ownership or authority to request repair of the device. Canyfix does not undertake unlawful bypassing of security systems.

Where required, you may need to: disable Find My; disable Activation Lock; provide authorised repair access; unlock the device for testing. Repair may be delayed or refused if legitimate technical access is not available.

Some faults cannot be identified until the primary problem is repaired. For example:

A dead phone may prevent camera testing. A broken display may prevent touch testing. A motherboard fault may prevent network testing. A charging failure may prevent complete battery testing. Water damage may prevent testing of multiple components. A damaged motherboard may hide storage-related issues. Once the phone becomes operational, these faults may become detectable.

If additional damage is discovered after opening the device, Canyfix may: inform you; explain the additional issue; provide an additional quotation where applicable; request your approval before additional paid repair; recommend stopping the repair if further repair is technically unsuitable. The discovery of an additional fault does not automatically mean that Canyfix caused that fault.

Where reasonably practicable, Canyfix will record the additional finding and the customer's response in the job card, CRM or other repair record. No additional paid repair will be treated as authorised merely because an additional fault has been discovered.

Certain repairs require controlled heat. Heat may affect: adhesive; plastic; paint; back-panel coating; existing cosmetic finish; previously damaged components.

Reasonable repair procedures will be followed, but existing damaged or ageing materials may react differently during repair.

Adhesive performance depends on: surface condition; frame condition; replacement part; adhesive quality; installation; temperature; previous repair; physical deformation.

Adhesive replacement does not automatically restore the phone to its original factory sealing condition.

Corrosion may exist: on visible components; inside connectors; under shields; under ICs; inside motherboard layers; inside flex cables.

Removing visible corrosion does not guarantee that all internal corrosion or damage has been eliminated.

A short-circuit device may have multiple damaged components.

Possible outcomes include: successful repair; partial repair; intermittent operation; heating; additional component failure; inability to repair; complete failure.

The quality of a replacement part will depend on the part category selected and available for the particular model. Replacement parts may differ in: quality; performance; appearance; compatibility; durability; calibration; software compatibility.

The part category selected will be communicated to you where applicable.

If you provide your own replacement part: Canyfix may inspect it for compatibility; Canyfix cannot guarantee its manufacturing quality; Canyfix cannot guarantee its lifespan; Canyfix cannot guarantee compatibility; any applicable labour warranty will be separately communicated.

A defective customer-supplied component may require additional labour or replacement.

Estimated repair times are estimates unless Canyfix specifically confirms a guaranteed timeline in writing.

Repair time may change because of: diagnosis; additional damage; part availability; supplier delays; testing; quality inspection; motherboard complexity; customer approval; technical complications.

If an additional fault is discovered, Canyfix may provide a revised estimate. Additional repair work requiring customer approval will generally not be performed without approval, except where necessary for safety or to prevent immediate additional damage.

Any approval for additional paid work should, where reasonably practicable, be recorded through the job card, CRM, message, email or other retrievable communication. If an immediate safety concern requires work to stop, Canyfix may stop the work and inform the customer; this clause is not a blanket authorisation to perform or charge for unrelated additional repairs.

Once a repair has been completed and the device has been handed over, a change of mind alone does not ordinarily entitle the customer to a refund for work already performed or parts already installed, subject to applicable law, the agreed transaction terms and any applicable written refund policy. A reported defect or service concern will be assessed on its facts and records and will not be rejected solely because the device has been collected.

Warranty is applicable only if you have specifically purchased the applicable warranty and the warranty is clearly mentioned on your invoice/job card. If no warranty has been purchased, no additional Canyfix repair warranty applies, except for rights and remedies that cannot legally be excluded.

A warranty on one repaired/replaced component does not automatically mean that the entire phone is covered. Any separately purchased warranty is governed by the specific coverage, duration, eligibility conditions, claim process, fees (if any) and exclusions communicated for that plan and recorded on the invoice/job card or warranty document. General repair-risk terms do not enlarge or reduce that specific written coverage, subject always to applicable law.

For example, if you purchase a display warranty, the warranty applies to the covered display/repair subject to the applicable warranty terms. It does not automatically cover: motherboard; battery; charging port; camera; speaker; microphone; network; Wi-Fi; Bluetooth; physical damage; liquid damage; unrelated faults.

The exact warranty coverage will be stated on the invoice/job card.

Unless specifically covered by the purchased warranty, warranty does not ordinarily cover issues resulting from: accidental damage; physical damage; cracked display; cracked back panel; impact; bending; liquid/water damage; corrosion; third-party repair; device opening by another technician; tampering; modification; misuse; abnormal charging; incompatible accessories; battery swelling; new unrelated faults; further motherboard damage.

The exact warranty exclusions applicable to your purchased warranty will be provided with the warranty.

A warranty claim may require inspection by Canyfix. Canyfix may inspect the device to determine: whether the issue relates to the covered component; whether physical damage exists; whether liquid damage exists; whether another component caused the issue; whether the warranty conditions have been met.

If the issue is outside the purchased warranty, charges may apply.

The warranty period begins from the date stated on your invoice/job card. The warranty does not automatically restart after every inspection or repair unless specifically stated.

If the device is opened, modified or repaired by another person/service provider after Canyfix's repair, any applicable Canyfix warranty may be affected or become invalid where the third-party work has affected the covered component or repair.

We strongly recommend backing up: photos; videos; contacts; WhatsApp; documents; notes; application data; authentication information; and other important files.

Repairing a phone does not guarantee preservation of data.

Data may be lost, corrupted, inaccessible or permanently deleted due to: motherboard failure; storage failure; water damage; physical damage; short circuit; component failure; software failure; reset/restore; failed repair; encryption; security mechanisms; replacement of motherboard; severe device failure.

This risk is particularly important for dead, water-damaged, physically damaged and motherboard-related repairs.

Data recovery is different from normal phone repair. Successful data recovery may depend upon: storage condition; motherboard condition; CPU condition; encryption; security systems; physical damage; liquid damage; storage controller condition.

Canyfix does not guarantee successful data recovery unless a separate written data-recovery commitment has been provided.

Canyfix will use reasonable measures to handle customer/device information for legitimate repair-related purposes. Where device access is required for testing, technicians may access only the information reasonably necessary for the repair/testing process. Customers are advised to use repair mode, guest mode or backup/reset options where available and appropriate.

Customer/device information will be handled for legitimate repair, service, quality-control, warranty, record-keeping and dispute-resolution purposes, subject to applicable law and Canyfix’s applicable privacy notice. Access to device contents should be limited to what is reasonably necessary for the authorised service and testing. Customers should avoid sharing account passwords where an alternative testing method is available. Any separate consent required for a specific access or use should be obtained where applicable.

You may be required to provide access to the device for testing. If you do not provide necessary access, Canyfix may be unable to test certain functions. This may limit Canyfix's ability to verify the device before or after repair.

Where access is provided, the customer should provide only the access reasonably needed for the agreed testing. Canyfix may record in the job card when access was unavailable or declined and which tests could not therefore be completed.

Only accessories specifically recorded on the job card should be considered submitted with the device. You should remove unnecessary: SIM cards; memory cards; chargers; cables; covers; earphones; personal accessories; unless they are required for diagnosis and have been recorded.

At handover, the customer should check the device and any accessories listed on the job card and promptly report any discrepancy so it can be checked against the intake and handover records. Items not recorded at intake may be difficult to verify as having been submitted.

If you specifically choose a repair or part after being informed about its characteristics, you acknowledge that the selected repair/part may have limitations explained before installation.

For example, choosing a lower-cost aftermarket display means accepting that its performance may differ from the original display.

Repairing a damaged phone is not necessarily the same as restoring it to brand-new factory condition. The final result can depend upon: age of device; previous repairs; frame condition; motherboard condition; liquid damage; physical damage; part availability; replacement-part quality.

Some faults may not appear during testing. Examples include: intermittent charging; random restart; occasional network loss; intermittent touch; random overheating; intermittent Wi-Fi; intermittent camera failure; battery drain.

If a problem cannot be reproduced during testing, Canyfix may be unable to confirm its cause immediately.

Older electronic devices contain components that naturally age over time. Repairing one component does not prevent another unrelated component from failing later.

A subsequent failure does not automatically mean that the previous repair caused the failure.

Each repair addresses only the diagnosed and authorised repair scope. For example:

When your phone is returned, you should inspect and test it before leaving wherever reasonably possible. You should check applicable functions such as: display; touch; camera; flash; speaker; microphone; earpiece; charging; network; Wi-Fi; Bluetooth; buttons; vibration; biometric functions; proximity sensor; other repaired functions.

You should immediately inform the Canyfix team if you notice an observable issue at handover. Where a function cannot be tested, the reason should be recorded where reasonably practicable. If an issue is reported later, Canyfix may review the intake record, pre- and post-repair photographs/videos, test results, technician notes, approvals, parts records and handover details before reaching a conclusion.

By accepting the device at handover, you confirm that: the repaired device has been returned to you; you have been given an opportunity to inspect it; the repair performed has been communicated; the applicable warranty status has been communicated; visible cosmetic condition has been made available for inspection; you have received the applicable invoice.

This acknowledgement does not waive any rights or remedies that cannot legally be excluded. Handover acknowledgement records the return of the device and the opportunity to inspect it; it does not by itself waive any legal right or automatically resolve a later claim about a concealed or non-observable issue.

Canyfix may take photographs/videos of your device for: documenting its condition; recording existing damage; repair documentation; quality control; warranty assessment; dispute resolution. Such records may be used to compare the condition of the device before and after repair.

Such records should be used only for legitimate repair-related purposes, quality control, warranty assessment, training where appropriately authorised, or dispute resolution, subject to applicable law and the applicable privacy notice. Access to these records should be limited to authorised personnel and retained only as reasonably necessary for the relevant purpose or legal requirements.

Canyfix may record the device's: IMEI; serial number; model; colour; storage; visible condition; for repair identification, records and warranty purposes.

Device identifiers should be recorded only where reasonably needed for device identification, service records, warranty administration, fraud prevention or dispute resolution, subject to applicable law and the applicable privacy notice.

Canyfix may refuse or stop a repair if: the device presents a safety risk; the battery is unsafe; the device cannot reasonably be repaired; required parts are unavailable; the requested service is unlawful; ownership/authority is unclear; necessary device access is unavailable; continuing repair may create unreasonable safety or technical risk.

You are responsible for providing accurate information regarding: device ownership/authority; previous repair; liquid exposure; known faults; passwords/access where required; desired repair; important device conditions.

Incorrect or incomplete information may affect diagnosis.

A repair is intended to address the authorised fault. Canyfix does not guarantee that the phone will remain free from unrelated faults for the remainder of its useful life. Electronic components can fail independently after repair.

Your invoice/job card may specify: device; repair; part; part quality; price; warranty; repair date; other relevant conditions.

Where there is a difference between general information and the specific written repair/warranty terms applicable to your transaction, the specific transaction documents should be referred to, subject to applicable law. Customers should retain the invoice/job card and any separate warranty document, as these are the primary records of the repair scope, price, part category and applicable warranty.

Canyfix's responsibility will be assessed based on: the repair authorised; the condition of the device when received; documented pre-existing damage; diagnostic findings; repair performed; parts supplied; applicable warranty; repair records; applicable law. The existence of a fault after repair does not, by itself, establish that Canyfix caused that fault.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law. In assessing a reported issue, Canyfix may consider the authorised scope of work, intake and handover records, pre-existing condition, diagnostic findings, photographs/videos, testing limitations, customer approvals, parts supplied, technician notes and the timing and nature of the reported symptoms. A post-repair fault alone does not conclusively establish causation; equally, these Terms do not excuse any responsibility that applicable law places on Canyfix for its own proven deficient service, negligence or other legally actionable conduct.

A customer may raise a concern through an official Canyfix contact channel or the contact details shown on the invoice/job card. To help review the matter, the customer should provide the job/appointment number, device details, the issue reported and when it was first noticed.

Canyfix may review relevant records, including the job card, customer approvals, intake and handover photographs/videos, test results, parts records and technician notes, and may request a reasonable opportunity to inspect the device. The review is fact-specific; receiving a complaint does not by itself constitute an admission of fault, and no conclusion will be made solely on the basis of an allegation. This process does not restrict any consumer right or remedy available under applicable law.

Before work begins, cancellation, inspection/diagnostic charges and any parts-order costs will be handled according to the estimate or policy communicated to the customer and applicable law.

Where work has already been performed or a part has been installed, a change of mind alone does not ordinarily entitle the customer to a refund for completed work or parts supplied, subject to applicable law and the terms communicated for that transaction.

Any complaint alleging a defect, damage or deficient service will be reviewed on its facts and records; it will not be rejected solely because the customer has collected the device. No clause in these Terms removes a remedy that cannot legally be excluded.

Canyfix (operated by Badki Solutions Private Limited) reserves the right to modify, amend, or update these Terms & Conditions at any time at its sole discretion without prior individual notice.

Any revisions, additions, or amendments will take effect immediately upon being published on the official Canyfix website. Continued use of Canyfix services, booking of appointments, or submission of a device for repair following any changes constitutes your acknowledgement and full acceptance of the revised Terms & Conditions.